LootScoutSupport
We aim to respond to support emails within 24 hours.
Contact us
Email support@lootscout.io. Include your account email, what you were trying to do, and any error messages. Screenshots help.
For privacy or data requests, see the Privacy Policy. For account deletion, see Delete your account.
Common questions
I can't sign in.
If you signed up with email and forgot your password, use the "Forgot password" link on the login screen. If you signed in with Google or Apple, use the same provider — switching providers creates a new account. Still stuck? Email support@lootscout.io with the email you used.
I hit my listing limit.
Each tier has a different active-listing cap (Free, Plus, Pro, Pro Shop, Enterprise). To raise it, view the plans on the pricing page and subscribe on the web — your subscription syncs back into the app automatically within a minute.
The scanner picked the wrong card.
Tap the thumbnail to open the match picker. Use Change Match to pick from suggested alternates, or open Manual Search to look it up by name and set. The Review screen lets you fix the match for any row before adding to your collection.
The displayed price looks wrong.
LootScout combines real-time TCG data, daily PriceCharting baselines, and confirmed local sales. Prices update overnight; major TCG cards refresh more frequently. If a specific card looks off, email support@lootscout.io with the card name, set, and condition and we'll investigate.
I can't subscribe in the iPhone app.
You can — Profile → Subscription on iPhone and iPad upgrades through Apple In-App Purchase, and Restore Purchases is one tap away if you've reinstalled. If you'd rather pay by card, subscribe on the web at lootscout.io/pricing or in the browser app at app.lootscout.io; a web subscription shows up in the iOS app within a minute. Use the same email address as your LootScout account either way.
How do I cancel or change my plan?
Sign in to the app — at app.lootscout.io in a browser, or on your phone — and open Profile → Subscription → Manage, or use the link in any LootScout billing email. You can change tiers, update your payment method, or cancel; cancellation takes effect at the end of the current billing period. Subscriptions bought through Apple are managed in your App Store subscription settings instead.
Helpful links
Card scanner requirements, public shop pages, search behavior, pricing, and other common questions.
Step-by-step walkthroughs of the collection tab, listings, scanner, trades, and more.
How subscription refunds and cancellations work.
Remove your LootScout account and associated data.
What data we collect, how it's used, and your rights.
Rules and policies for using LootScout.
Raleigh, NC. We're a small team and read every message.